Frequently Asked Questions

This page answers some of the most often asked questions about our hosting.

Do you own your servers

No. We purchase our resources in advance and in bulk, from a wholesaler. It is then up to us how we divide up the resources.

Where do you operate from

We operate out of Perth, Western Australia. Our wholesaler is the the USA.

Are you just a franchise or reseller club site

No. We work directly, one on one with our wholesaler. They supply the infrastructure and we focus on sales and support.

When you raise a support ticket, you are dealing with us, not the wholesaler. Of course, if we can’t answer your question, we will ask the wholesaler for advice.

Do you offer Reseller accounts

Yes, but not through this website. You can find our reseller plans at our sister siteĀ Agreed Hosting.

Why do you process everything manually

To automate purchasing, payment and provisioning of accounts involves using third-party software.

Doing it across three different data centres, means triplicating everything, which would cost over a thousand dollars each year.

By doing it all manually, we avoid those costs and pass the savings onto you in the way of cheaper hosting.

Why don't you offer unlimited disk space and bandwidth

When we purchase our resources from the wholesaler, we choose the amount of disk space and bandwidth we need.

The more we order, the greater we have to pay upfront. We then sell our plans from those limits.

Hosting companies that offer unlimited resources, will often suspend your account, saying you are using too much of their resources.

They will force you to upgrade your plan, which is just a way to get more money from you.

By setting resources for our plans, we guarantee you will get what you ordered and don’t play those sneaky games.

I need more disk space. Do you offer other plans

Sure. If you have a need for a custom plan, simply drop us a message through the Contact form

We do have an account with a hosting company that offers cloud, VPS and dedicated plans.

You will get more resources, especially in disk space and bandwidth. They also have several data centres.

You can buy hosting through them and we do get a commission on sales.

Account activation is instant and everything is automated. They also provide the 24/7 support, not us.

You can find them at Arrange Hosting.